Winter Weather Delays
Severe winter weather in the U.S. is affecting all transportation carriers. UPS operations have been impacted, including UPS WorldPort, our main air hub in Louisville, KY. Poor highway conditions have also affected ground and freight transportation. UPS has deployed contingency plans and is making every effort to keep your shipments moving.
The UPS package guarantee does not apply when transportation networks are affected by weather. You can track your shipments or view the latest information in the
Service Update on ups.com.
If I am a potential buyer that signs onto eBay looking for a particular item. Lets say, I have a very important social event coming up in say 3 weeks. I know eBay has some Great Prices on evening clutches. I’ve been to eBay before while just looking, I have a passion for evening bags so I looked and saw the most heavenly bag. I didn’t buy it then because I was sidetracked and signed off eBay.
Get the picture?! After payment, the only thing the buyer has to do in our arrangement is wait. If you don’t give them something to do, such as update them to the progress of the package, etc. Impatient people will see this wait time as triple the actual time! Also, if the item you sold is for a special purpose; event, Holiday, Birthday, etc. It is almost mandatory to arrive on time.
As you can see in the beginning of this post, you cannot control the shipping time. However, you can control the handling time. If you advertise your handling time as 24hrs., make sure you honor your agreement. If you face a situation that renders it impossible to do so, notify all customers asap. This is very important. Do not be afraid to say, I am having an issue that is causing delay, your package will be shipped __________. This will help people to understand. Do not wait for your customer to question you.
Also, I have found through my many years of customer service, there is a certain amount of customer training that goes with every industry. You need to train your customers what to expect. Sounds funny, but believe me it works! Nothing is worse than the ‘WAIT’ with no explanation.
In all your listings, you need to add the following:
1. Handling Time: this can be whatever time it takes for you to package and ship the item. It can be from 24hrs to 2 days or longer. Some customers look for the fast handling time, others really do not need a rush.
Following these steps will help to raise that all important DSR score! By raising your DSRs, you can take full advantage of all the discounts eBay pays other sellers like you to sell their items on eBay! This helps you to increase margin and PROFIT in your eBay online sales!
Don’t you want eBay to pay you to sell on eBay?
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chloeev
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